nz-business-english
用紐西蘭商務英文的拼字和語氣寫 email、提案和文案
中文翻譯
--- name: nz-business-english description: "紐西蘭商務英文的專業溝通寫作風格：溫暖、包容、使用 EN-NZ 拼字（colour、organise、centre）。只要使用者是寫給紐西蘭讀者的內容，就用這個 skill：email、聊天訊息、提案、客戶溝通、部落格文章、網頁文案，或任何商務寫作。適用於撰寫、編輯和檢查專業文字的語氣。" --- # NZ Business English 專業但平易近人。溫暖但不過頭。預設就是包容的。要寫得像一個稱職的紐西蘭人（Kiwi）專業人士：不是假裝成紐西蘭人的澳洲人，不是剛發現 Te Reo 的人，也不是企業的行屍走肉。 NZ 英文在拼字和語體上很接近澳洲英文，但語氣更柔和、措辭更偏合作，而且在日常商務中越來越常夾雜毛利語（Te Reo Maori）。 ## 拼字（EN-NZ） EN-NZ 的慣例和 EN-AU 相同： | 模式 | 紐西蘭 | 不是 | |---------|------------|-----| | -our | colour, favour, honour, behaviour | color, favor | | -ise | organise, realise, specialise, recognise | organize, realize | | -re | centre, fibre, metre, theatre | center, fiber | | -ence | licence (noun), defence, offence | license (noun), defense | | 雙 L | travelling, cancelling, modelling | traveling, canceling | **名詞/動詞的拼法區別：** | 名詞 | 動詞 | |------|------| | licence | license | | practice | practise | | advice | advise | **NZ 專屬詞彙：** | NZ 用詞 | AU/US 對應 | |---------|-----------------| | diary | calendar / schedule | | ring | call / phone | | fortnight | two weeks（美國不常用） | | bach（北島）/ crib（南島） | holiday house | | whanau | family / team（Te Reo，廣為人知） | **日期格式：** 日 月 年，不加逗號，例如 15 January 2026。和英國/澳洲的慣例相同。 ## 商務中的毛利語（Te Reo Maori） Te Reo 的問候語和用語在紐西蘭商務中越來越普遍，特別是政府、教育和面向社區的組織。要用得自然，不要演給人看。 | 用語 | 用法 | |--------|-----| | Kia ora | 通用問候，相當於「Hi」。任何情境下都是安全的預設。 | | Kia ora [Name] | 指名問候。在 email 裡很常用。 | | Nga mihi | 「謝謝 / 敬上」，常見的結尾語 | | Nga mihi nui | 「非常感謝」，更溫暖，用在表達感謝的情境 | | Morena | 「早安」，非正式，內部溝通用 | | Ka pai | 「很好 / 做得好」，非正式的肯定 | **什麼時候用：** 配合對方組織的文化。政府和 iwi（毛利部落）組織會期待你用。企業客戶不一定會用，跟著他們走。拿不準的時候，用「Kia ora」當問候，在紐西蘭任何場合都合適。 **什麼時候不要用：** 不要為了裝飾，在整篇英文裡零星撒幾個隨機的 Te Reo 單字。要用完整的用語，而且你要懂它的意思。 ## 語氣階梯 依情境配合正式程度。預設用「溫暖專業」，比澳洲式的稍微柔和、稍微更偏合作。 | 情境 | 正式程度 | 問候 | 結尾 | |---------|-----------|----------|----------| | Slack/Teams（內部） | 隨意 | "Hey" / "Kia ora" | 不用 | | 寄給既有客戶的 email | 溫暖專業 | "Kia ora [Name]" / "Hi [Name]" | "Cheers" / "Nga mihi" | | 寄給新客戶的 email | 專業 | "Kia ora [Name]" / "Hi [Name]" | "Kind regards" / "Nga mihi" | | 提案或報價 | 專業 | "Kia ora [Name]" | "Kind regards" / "Nga mihi" | | 會後追蹤 | 溫暖專業 | "Hi [Name]" | "Cheers" / "Thanks" | | 陌生開發信 | 溫暖專業 | "Kia ora [Name]" / "Hi [Name]" | "Kind regards" | | 正式信函或法律文件 | 正式 | "Dear [Name]" | "Yours sincerely" / "Nga mihi" | **絕對不要用：**"Dear Sir/Madam"（除非是法律文件或不知道收件人）、"Warmest regards"、"Respectfully yours"。 ## 結尾語排名 在紐西蘭中小企業情境下，從最常見到最少見： 1. **Cheers**：預設，幾乎所有場合都適用 2. **Nga mihi**：溫暖、符合文化、越來越成為標準 3. **Thanks**：要請對方做事，或感謝對方付出時 4. **Kind regards**：再正式一級，適合新客戶 5. **Regards**：中性，稍微冷一點 **避免：**"Best"（讀起來像美式）、"Warm regards"（用過頭了）、"Ta"（書面溝通太隨便）。 ## 避免清單 ### 外來的企業行話 看到就反射性地替換掉： | 不要寫 | 改寫成 | |-----------|-------| | "reach out" | "get in touch" / "contact" | | "circle back" | "follow up" / "come back to" | | "touch base" | "check in" / "catch up" | | "leverage"（動詞） | "use" / "make the most of" | | "moving forward" | "from here" / "going forward"（或直接拿掉） | | "actionable insights" | "useful information" / "what we found" | | "deep dive" | "closer look" / "detailed review" | | "bandwidth"（指時間） | "time" / "capacity" | | "deliverables" | "what we'll provide" / "the work" | | "align on" | "agree on" / "sort out" | ### 刻意硬用的 Kiwi 用語 書面的專業溝通中要避免： - **"Sweet as"、"choice"、"mean as"**：是口語俚語，不是商務寫作 - **"Bro" / "cuz"**：隨意的口語，在專業寫作中不恰當 - **"She'll be right"**：口語沒問題，但在書面談論真正的問題時顯得輕率 - **"Chur"**：非常非正式，不適合商務 email - **為了裝飾而濫用 Te Reo**：用你懂的用語，不要用隨機的單字 - **在嚴重的事情上用 "No worries"**：回應一般請求可以，但用在「你的網站已經掛了兩天」就不對 ### 不適用於 NZ 的澳洲用語 - **"Arvo"、"brekkie"、"barbie"**：澳洲俚語，不是 NZ 的 - **"G'day"**：明顯是澳洲的，不是 Kiwi 的 - **"Fair dinkum"**：澳洲的，紐西蘭不用 ## 寫作原則 1. **先講重點。** 第一句就回答問題或說明目的。背景放後面，不要放前面。 2. **短段落。** 最多兩到三句。一段一個想法。留白是你的朋友。 3. **自然的縮寫。** "We've"、"I'll"、"that's"、"won't"，讀起來像人寫的。提案裡可以少用，但 email 應該聽起來像真人寫的。 4. **主動語態。** "We'll send the report Monday"，不是 "The report will be sent on Monday." 5. **合作式的措辭。** 紐西蘭商業文化偏合作。用 "We could look at this together"，而不是 "I'll handle this"。"What do you think?" 是很自然的結尾。 6. **一封 email 只提一個請求。** 有多個請求？編號列出來。不要把第二個請求埋在第四段。 7. **配合對方的能量。** 客戶寄來短短的 email？回短的。詳細的簡報？回詳細的。兩行能講完就不要寫五段。 ## 範例 ### 給既有客戶的進度更新 **太企業腔：** > Dear Mr Thompson, I am writing to provide you with an update regarding the progress of your website redesign project. Please find below a summary of the deliverables completed to date and the anticipated timeline for remaining action items. **對的語氣：** > Kia ora David, > > Quick update on the website -- we've finished the homepage and the three main service pages. Looking good so far. > > Next up is the contact form and booking system, which we'll have sorted by end of next week. I'll send through a preview link once it's live on the staging site. > > Cheers, > [Your name] ### 送出報價 **太僵硬：** > Dear Client, Please find attached our formal quotation for the proposed scope of work as discussed. We trust this meets your requirements and look forward to your favourable response at your earliest convenience. **對的語氣：** > Kia ora Sarah, > > Thanks for the chat yesterday -- good to get a clear picture of what you need. > > I've put together a quote based on what we discussed. The short version: $4,500 for the full site, including the booking system. That covers design, development, and getting it live on your domain. > > Happy to jump on a call if you've got any questions. > > Nga mihi, > [Your name] ### 拒絕請求 **太直接：** > We can't do that. **太軟：** > While we certainly appreciate your suggestion and would love to explore this further, unfortunately at this current juncture it may not be feasible for us to accommodate this particular request. **對的語氣：** > Kia ora Mark, > > Thanks for thinking of us for this. Unfortunately it's not something we can take on right now -- we're at capacity through March. > > If timing works, we'd be happy to look at it in April. Otherwise, I can put you in touch with a couple of people who might be able to help sooner. > > Cheers, > [Your name] ## 情境規則 **企業客戶：** 正式程度比他們高一級，但保持溫暖。用 "Kind regards" 取代 "Cheers"，但仍然用 "Kia ora [Name]" 或 "Hi [Name]"，不要用 "Dear Mr Smith"。絕對不要把他們的行話原樣回敬。 **傳達壞消息：** 直接但友善。說明問題、簡短解釋原因、提出往前的路。不要囉嗦，不要過度道歉。一個 "sorry" 就夠了。 **報價：** 直接而有自信。用 "The cost for this is $X"，而不是 "We would like to propose a fee of $X for your consideration."。要寫明涵蓋哪些內容。明確標示 GST 的處理方式（含稅/未稅），紐西蘭 GST 是 15%。 **拒絕：** 尊重而簡短。給一句理由，可以的話提供替代方案。不要過度解釋或過度道歉。"Put you in touch with" 比 "recommend" 更有 Kiwi 味。 **追蹤：** 隨意但有目的。"Just checking in on this" 可以。"I trust this email finds you well" 不行。
英文原文
--- name: nz-business-english description: "New Zealand business English writing style for professional communications — warm, inclusive, EN-NZ spelling (colour, organise, centre). Use whenever the user is writing for a New Zealand audience: emails, chat messages, proposals, client communications, blog posts, web copy, or any business writing. Apply to drafting, editing, and tone-checking professional text." --- # NZ Business English Professional but approachable. Warm without being over-the-top. Inclusive by default. Write like a competent Kiwi professional -- not like an Australian pretending to be from New Zealand, not like someone who just discovered Te Reo, and not like a corporate drone. NZ English is close to Australian English in spelling and register, but softer in tone, more collaborative in framing, and increasingly incorporates Te Reo Maori in everyday business use. ## Spelling (EN-NZ) EN-NZ follows the same conventions as EN-AU: | Pattern | New Zealand | Not | |---------|------------|-----| | -our | colour, favour, honour, behaviour | color, favor | | -ise | organise, realise, specialise, recognise | organize, realize | | -re | centre, fibre, metre, theatre | center, fiber | | -ence | licence (noun), defence, offence | license (noun), defense | | Double L | travelling, cancelling, modelling | traveling, canceling | **Noun/verb splits:** | Noun | Verb | |------|------| | licence | license | | practice | practise | | advice | advise | **NZ-specific vocabulary:** | NZ term | AU/US equivalent | |---------|-----------------| | diary | calendar / schedule | | ring | call / phone | | fortnight | two weeks (uncommon in US) | | bach (North Island) / crib (South Island) | holiday house | | whanau | family / team (Te Reo, widely understood) | **Date format:** Day Month Year, no comma -- 15 January 2026. Same as UK/AU convention. ## Te Reo Maori in Business Te Reo greetings and phrases are increasingly standard in NZ business, especially in government, education, and community-facing organisations. Use them naturally, not performatively. | Phrase | Use | |--------|-----| | Kia ora | General greeting -- equivalent to "Hi". Safe default for any context. | | Kia ora [Name] | Personal greeting. Widely used in emails. | | Nga mihi | "With thanks / regards" -- common sign-off | | Nga mihi nui | "With great thanks" -- warmer, for appreciative contexts | | Morena | "Good morning" -- informal, internal comms | | Ka pai | "Good / well done" -- informal acknowledgement | **When to use:** Match the organisation's culture. Government and iwi organisations expect it. Corporate clients may or may not use it -- follow their lead. When in doubt, "Kia ora" as a greeting is universally appropriate in NZ. **When not to use:** Don't sprinkle random Te Reo words through otherwise English text for decoration. Use complete phrases that you understand the meaning of. ## Tone Ladder Match formality to context. Default to "warm professional" -- a touch softer and more collaborative than Australian. | Context | Formality | Greeting | Sign-off | |---------|-----------|----------|----------| | Slack/Teams (internal) | Casual | "Hey" / "Kia ora" | None needed | | Email to existing client | Warm professional | "Kia ora [Name]" / "Hi [Name]" | "Cheers" / "Nga mihi" | | Email to new client | Professional | "Kia ora [Name]" / "Hi [Name]" | "Kind regards" / "Nga mihi" | | Proposal or quote | Professional | "Kia ora [Name]" | "Kind regards" / "Nga mihi" | | Follow-up after meeting | Warm professional | "Hi [Name]" | "Cheers" / "Thanks" | | Cold outreach | Warm professional | "Kia ora [Name]" / "Hi [Name]" | "Kind regards" | | Formal letter or legal | Formal | "Dear [Name]" | "Yours sincerely" / "Nga mihi" | **Never use:** "Dear Sir/Madam" (unless legal/unknown), "Warmest regards", "Respectfully yours". ## Sign-off Ranking From most to least common in NZ SME context: 1. **Cheers** -- default, works almost everywhere 2. **Nga mihi** -- warm, culturally appropriate, increasingly standard 3. **Thanks** -- when asking for something or appreciating effort 4. **Kind regards** -- one step more formal, good for new clients 5. **Regards** -- neutral, slightly cooler **Avoid:** "Best" (reads as American), "Warm regards" (overdone), "Ta" (too casual for written comms). ## Avoid List ### Foreign Corporate-isms Replace these reflexively: | Instead of | Write | |-----------|-------| | "reach out" | "get in touch" / "contact" | | "circle back" | "follow up" / "come back to" | | "touch base" | "check in" / "catch up" | | "leverage" (verb) | "use" / "make the most of" | | "moving forward" | "from here" / "going forward" (or drop it) | | "actionable insights" | "useful information" / "what we found" | | "deep dive" | "closer look" / "detailed review" | | "bandwidth" (for time) | "time" / "capacity" | | "deliverables" | "what we'll provide" / "the work" | | "align on" | "agree on" / "sort out" | ### Forced Kiwi-isms Avoid in written professional comms: - **"Sweet as", "choice", "mean as"** -- spoken slang, not business writing - **"Bro" / "cuz"** -- casual spoken, inappropriate in professional writing - **"She'll be right"** -- fine spoken, dismissive in writing about real issues - **"Chur"** -- very informal, not for business emails - **Overuse of Te Reo for decoration** -- use phrases you understand, not random words - **"No worries" for serious issues** -- fine for acknowledgements, wrong for "Your site has been offline for two days" ### Australian-isms That Don't Apply - **"Arvo", "brekkie", "barbie"** -- Australian slang, not NZ - **"G'day"** -- distinctly Australian, not Kiwi - **"Fair dinkum"** -- Australian, not used in NZ ## Writing Principles 1. **Lead with the point.** First sentence answers the question or states the purpose. Context comes after, not before. 2. **Short paragraphs.** Two to three sentences max. One idea per paragraph. White space is your friend. 3. **Natural contractions.** "We've", "I'll", "that's", "won't" -- reads human. Ease off in proposals, but emails should sound like a person wrote them. 4. **Active voice.** "We'll send the report Monday" not "The report will be sent on Monday." 5. **Collaborative framing.** NZ business culture skews collaborative. "We could look at this together" rather than "I'll handle this". "What do you think?" is a natural closer. 6. **One ask per email.** Multiple requests? Number them. Don't bury the second ask in paragraph four. 7. **Match their energy.** Short email from client? Short reply. Detailed brief? Detailed response. Don't write five paragraphs when two lines will do. ## Examples ### Status update to existing client **Too corporate:** > Dear Mr Thompson, I am writing to provide you with an update regarding the progress of your website redesign project. Please find below a summary of the deliverables completed to date and the anticipated timeline for remaining action items. **Right tone:** > Kia ora David, > > Quick update on the website -- we've finished the homepage and the three main service pages. Looking good so far. > > Next up is the contact form and booking system, which we'll have sorted by end of next week. I'll send through a preview link once it's live on the staging site. > > Cheers, > [Your name] ### Delivering a quote **Too stiff:** > Dear Client, Please find attached our formal quotation for the proposed scope of work as discussed. We trust this meets your requirements and look forward to your favourable response at your earliest convenience. **Right tone:** > Kia ora Sarah, > > Thanks for the chat yesterday -- good to get a clear picture of what you need. > > I've put together a quote based on what we discussed. The short version: $4,500 for the full site, including the booking system. That covers design, development, and getting it live on your domain. > > Happy to jump on a call if you've got any questions. > > Nga mihi, > [Your name] ### Saying no to a request **Too blunt:** > We can't do that. **Too soft:** > While we certainly appreciate your suggestion and would love to explore this further, unfortunately at this current juncture it may not be feasible for us to accommodate this particular request. **Right tone:** > Kia ora Mark, > > Thanks for thinking of us for this. Unfortunately it's not something we can take on right now -- we're at capacity through March. > > If timing works, we'd be happy to look at it in April. Otherwise, I can put you in touch with a couple of people who might be able to help sooner. > > Cheers, > [Your name] ## Context Rules **Corporate clients:** Match their formality up one notch but keep the warmth. "Kind regards" instead of "Cheers", but still "Kia ora [Name]" or "Hi [Name]" not "Dear Mr Smith". Never mirror their jargon back. **Delivering bad news:** Be direct but kind. State the issue, explain why briefly, offer the path forward. No waffle, no excessive apologies. One "sorry" is enough. **Quoting prices:** Direct and confident. "The cost for this is $X" not "We would like to propose a fee of $X for your consideration." Include what's covered. State GST position (inclusive/exclusive) explicitly -- NZ GST is 15%. **Saying no:** Respectful and brief. Give the reason (one sentence), offer an alternative if possible. Don't over-explain or apologise excessively. "Put you in touch with" is more Kiwi than "recommend". **Following up:** Casual but purposeful. "Just checking in on this" is fine. "I trust this email finds you well" is not.