parcel-tracking
從 Gmail 出貨信找追蹤單號，並給澳洲各快遞的追蹤連結
中文翻譯
---
name: parcel-tracking
description: "追蹤包裹並查詢澳洲及國際快遞業者的配送狀態。搜尋 Gmail 裡的出貨/寄送 email，並提供所有主要澳洲快遞業者的追蹤連結，包括 AusPost、StarTrack、Aramex、CouriersPlease、Sendle、Toll、Team Global Express、DHL、FedEx、TNT、Hunter Express、Border Express、Direct Freight Express 和 UPS。觸發詞：'where is my parcel'、'track my order'、'has my package arrived'、'tracking status'、'check tracking'、'where is my delivery'。"
---
# Parcel Tracking
從 Gmail 的出貨 email 找出追蹤單號，並查詢澳洲及國際快遞業者的配送狀態。
## 什麼時候用
- 「我的包裹 / 包裹 / 訂單在哪？」
- 「我的 [商品] 到了 / 出貨了嗎？」
- 「追蹤我在 [商店] 的訂單」
- 「我的配送狀態是什麼？」
- 「我有 [商品] 的追蹤單號嗎？」
- 使用者貼上或提到追蹤單號
- 「查 StarTrack / AusPost / Aramex / Toll 的追蹤」
## 工作流程
### 步驟 1：找出追蹤單號
如果使用者已經提供追蹤單號，跳到步驟 2。
否則，搜尋 Gmail 裡的出貨 email。找符合以下條件的近期郵件：
```
dispatched OR shipped OR "tracking number" OR "consignment number" newer_than:30d
```
如果是特定商店或訂單，縮小搜尋範圍：
```
from:mwave.com.au dispatched
from:amazon.com.au shipped
```
讀 email 內文並擷取：
- 追蹤 / 託運單號
- 快遞業者名稱
- 訂單編號
- 出貨日期
- 配送備註（需要簽收等）
**Gmail 存取**：用現有的任何 Gmail 工具（Gmail MCP、gws CLI 的 `gws gmail`，或請使用者自己去查並貼上追蹤單號）。
### 步驟 2：辨識快遞業者並組出追蹤連結
用下面的表，從追蹤單號格式或出貨 email 辨識快遞業者，並盡可能組出直接的追蹤連結。
| 快遞業者 | 單號格式 / 範例 | 直接追蹤連結 |
|---------|------------------------|----------------------|
| **AusPost / StarTrack** | 英數混合，例如 `36VJ65064757`、`JD123456789AU` | `https://auspost.com.au/mypost/track/details/{NUMBER}` |
| **Sendle** | 6-8 個英數字元，例如 `SNFJJ3` | `https://track.sendle.com/tracking?ref={NUMBER}` |
| **DHL** | 10-12 位數字，例如 `1234567890` | `https://www.dhl.com/au-en/home/tracking.html?tracking-id={NUMBER}` |
| **FedEx** | 12-15 位數字，或 AU+10 位數字 | `https://www.fedex.com/apps/fedextrack/?tracknumbers={NUMBER}` |
| **TNT**（現在是 FedEx） | 9 位數字，例如 `907384999` | `https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html`（貼上單號） |
| **UPS** | 以 1Z 開頭，18 個字元 | `https://www.ups.com/track?tracknum={NUMBER}` |
| **Aramex**（前身是 Fastway） | 數字標籤號碼，長度不一 | `https://www.aramex.com.au/tools/track`（貼上單號） |
| **CouriersPlease** | 數字或 CP 開頭 | `https://www.couriersplease.com.au/tools-track`（貼上單號） |
| **Toll / MyToll** | 數字託運單號，長度不一 | `https://mytoll.com/`（貼上單號） |
| **Team Global Express** | 數字，長度不一 | `https://myteamge.com/`（貼上單號） |
| **Hunter Express** | 英數混合，例如 `AIM478695` | `https://www.hunterexpress.com.au/tracking/`（貼上單號） |
| **Border Express** | 數字，長度不一 | `https://www.borderexpress.com.au/tracking/`（貼上單號） |
| **Direct Freight Express** | 數字託運單號 | `https://www.directfreight.com.au/ConsignmentStatus.aspx`（貼上單號） |
**深層連結**（追蹤單號直接放在 URL 裡）：AusPost/StarTrack、Sendle、DHL、FedEx、UPS。
**表單式**（連結和單號分開提供）：Aramex、CouriersPlease、Toll、Team Global Express、Hunter Express、Border Express、Direct Freight Express、TNT。
**如果不知道快遞業者：** 預設用 AusPost（在澳洲最常見），或請使用者去看他的出貨 email。
### 步驟 3：嘗試取得即時狀態
如果有網頁爬取工具，試著爬追蹤頁面：
```
url: {direct tracking URL}
wait_for: 3000 (many tracking pages are JS-rendered)
```
很多追蹤頁面被爬時只會回傳有限的資料。AusPost 尤其重度依賴 JS。如果爬到有用的狀態資訊，就放進去。沒有的話，就只提供直接連結。不要跟使用者提起爬取失敗的事。
如果有瀏覽器自動化工具（Chrome MCP、Playwright），就直接導覽到追蹤頁面讀取狀態。
如果沒有爬取/瀏覽器工具，就跳過這個步驟，只提供連結。
### 步驟 4：呈現結果
一定要包含：
1. **目前狀態**（有爬到就用爬到的，不然用出貨 email 裡的）
2. **直接追蹤連結**（一定要有）
3. **預計送達時段**（知道的話）
4. **配送備註**（需要簽收、通知卡取件等）
#### 範例：有深層連結的快遞業者
```
Order IN03069870 — Mac mini x 2
Dispatched by Mwave via AusPost/StarTrack on 17 Mar
Tracking: 36VJ65064757
Status: In transit — processed at Sydney sorting facility
Expected: Thu 19 – Fri 20 Mar
Note: Signature required. If no one home, parcel goes to local post office.
Track live: https://auspost.com.au/mypost/track/details/36VJ65064757
```
#### 範例：表單式的快遞業者
```
Order 12345 — [item]
Dispatched via Toll on 15 Mar
Consignment: TXY9876543
Expected: 3-5 business days
Track at: https://mytoll.com/
Paste consignment number: TXY9876543
```
### 處理多個包裹
廣泛搜尋：
```
(dispatched OR shipped OR "on its way" OR "tracking number") newer_than:30d
```
每個包裹各列成一個獨立的區塊。
## 快遞業者聯絡電話（澳洲）
| 快遞業者 | 電話 | 服務時間（AEST/AEDT） |
|---------|-------|-------------------|
| AusPost / StarTrack eParcel | 13 13 18 | 週一至週五 8am-6pm |
| StarTrack（帳戶客戶） | 13 23 45 | 營業時間 |
| CouriersPlease | 13 00 36 16 | 營業時間 |
| Toll Priority | 13 15 31 | 週一至週五 7am-10pm，週六日 7am-5pm |
| Toll IPEC | 1300 865 547 | 營業時間 |
| Hunter Express | 02 9780 4099 | 營業時間 |
| DHL | 13 14 06 | 營業時間 |
| FedEx / TNT | 13 26 10 | 營業時間 |
| UPS | 13 26 77 | 營業時間 |
| Aramex | 見 aramex.com.au/contact-us | 營業時間 |
| Sendle | 只有線上（客服表單） | — |
| Team Global Express | myteamge.com 的聯絡表單 | — |
## 各快遞業者的注意事項
**AusPost / StarTrack**
- URL 格式：`https://auspost.com.au/mypost/track/details/{TRACKING_NUMBER}`，追蹤單號直接放在路徑裡
- 區域配送在雪梨（Lidcombe/Chullora）處理之後，追蹤事件很少是正常的
- 出貨後最多要等 24 小時，追蹤資訊才會出現
- 需簽收的包裹如果沒送達，會送到當地郵局
**Sendle**
- Sendle 在 2025 年初停止了所有包裹收件，並引導客戶改用 Aramex。既有的 Sendle 貨件仍然可以追蹤。
- 深層連結：`https://track.sendle.com/tracking?ref={SENDLE_REFERENCE}`
**Toll vs Team Global Express**
- Toll Global Express 已被出售並更名為 Team Global Express，追蹤系統不同
- 國內的 Toll 包裹（IPEC、Priority、Express）仍然用 MyToll
## 工具彈性
這個 skill 配合手上有什麼工具就用什麼：
| 工具 | 能做到什麼 |
|------|----------------|
| Gmail 存取（任何 MCP 或 CLI） | 搜尋出貨 email 找追蹤單號 |
| 網頁爬取工具（任何 MCP） | 嘗試從追蹤頁面取得即時狀態 |
| 瀏覽器自動化（Chrome MCP、Playwright） | 導覽到追蹤頁面取得 JS 渲染的狀態 |
| 以上皆無 | 使用者提供追蹤單號，skill 提供正確的連結 |英文原文
---
name: parcel-tracking
description: "Track parcels and check delivery status for Australian and international couriers. Searches Gmail for dispatch/shipping emails and provides tracking links for all major Australian couriers including AusPost, StarTrack, Aramex, CouriersPlease, Sendle, Toll, Team Global Express, DHL, FedEx, TNT, Hunter Express, Border Express, Direct Freight Express, and UPS. Triggers: 'where is my parcel', 'track my order', 'has my package arrived', 'tracking status', 'check tracking', 'where is my delivery'."
---
# Parcel Tracking
Find tracking numbers from Gmail dispatch emails and check delivery status for Australian and international couriers.
## When to Use
- "Where's my parcel / package / order?"
- "Has my [product] arrived / shipped yet?"
- "Track my order from [store]"
- "What's the status of my delivery?"
- "Do I have a tracking number for [item]?"
- User pastes or mentions a tracking number
- "Check the StarTrack / AusPost / Aramex / Toll tracking"
## Workflow
### Step 1: Find the Tracking Number
If the user already provided a tracking number, skip to Step 2.
Otherwise, search Gmail for dispatch emails. Look for recent messages matching:
```
dispatched OR shipped OR "tracking number" OR "consignment number" newer_than:30d
```
For a specific store or order, narrow the search:
```
from:mwave.com.au dispatched
from:amazon.com.au shipped
```
Read the email body and extract:
- Tracking / consignment number
- Carrier name
- Order number
- Dispatch date
- Delivery notes (signature required, etc.)
**Gmail access**: Use whatever Gmail tool is available (Gmail MCP, gws CLI `gws gmail`, or ask the user to check manually and paste the tracking number).
### Step 2: Identify the Carrier and Build the Tracking Link
Use the table below to identify the carrier from the tracking number format or dispatch email, then build the direct tracking link where possible.
| Carrier | Number format / example | Direct tracking link |
|---------|------------------------|----------------------|
| **AusPost / StarTrack** | Alphanumeric, e.g. `36VJ65064757`, `JD123456789AU` | `https://auspost.com.au/mypost/track/details/{NUMBER}` |
| **Sendle** | 6-8 alphanumeric chars, e.g. `SNFJJ3` | `https://track.sendle.com/tracking?ref={NUMBER}` |
| **DHL** | 10-12 digits, e.g. `1234567890` | `https://www.dhl.com/au-en/home/tracking.html?tracking-id={NUMBER}` |
| **FedEx** | 12-15 digits, or AU+10 digits | `https://www.fedex.com/apps/fedextrack/?tracknumbers={NUMBER}` |
| **TNT** (now FedEx) | 9 digits, e.g. `907384999` | `https://www.tnt.com/express/en_au/site/shipping-tools/tracking.html` (paste) |
| **UPS** | Starts with 1Z, 18 chars | `https://www.ups.com/track?tracknum={NUMBER}` |
| **Aramex** (formerly Fastway) | Numeric label number, varies | `https://www.aramex.com.au/tools/track` (paste) |
| **CouriersPlease** | Numeric or CP prefix | `https://www.couriersplease.com.au/tools-track` (paste) |
| **Toll / MyToll** | Numeric consignment, varies | `https://mytoll.com/` (paste) |
| **Team Global Express** | Numeric, varies | `https://myteamge.com/` (paste) |
| **Hunter Express** | Alphanumeric, e.g. `AIM478695` | `https://www.hunterexpress.com.au/tracking/` (paste) |
| **Border Express** | Numeric, varies | `https://www.borderexpress.com.au/tracking/` (paste) |
| **Direct Freight Express** | Numeric consignment | `https://www.directfreight.com.au/ConsignmentStatus.aspx` (paste) |
**Deep-links** (tracking number in URL): AusPost/StarTrack, Sendle, DHL, FedEx, UPS.
**Form-based** (provide link + number separately): Aramex, CouriersPlease, Toll, Team Global Express, Hunter Express, Border Express, Direct Freight Express, TNT.
**If carrier is unknown:** Default to AusPost (most common in Australia), or ask the user to check their dispatch email.
### Step 3: Try to Get Live Status
If web scraping tools are available, try scraping the tracking page:
```
url: {direct tracking URL}
wait_for: 3000 (many tracking pages are JS-rendered)
```
Many tracking pages return limited data when scraped. AusPost is particularly JS-heavy. If scraping returns useful status info, include it. If not, just provide the direct link. Don't mention failed scrapes to the user.
If browser automation is available (Chrome MCP, Playwright), navigate to the tracking page and read the status directly.
If no scraping/browser tools are available, skip this step and provide the link.
### Step 4: Present Results
Always include:
1. **Current status** (from scrape if available, or from dispatch email)
2. **Direct tracking link** (always)
3. **Expected delivery window** (if known)
4. **Delivery notes** (signature required, card-to-collect, etc.)
#### Example: Carrier with Deep Link
```
Order IN03069870 — Mac mini x 2
Dispatched by Mwave via AusPost/StarTrack on 17 Mar
Tracking: 36VJ65064757
Status: In transit — processed at Sydney sorting facility
Expected: Thu 19 – Fri 20 Mar
Note: Signature required. If no one home, parcel goes to local post office.
Track live: https://auspost.com.au/mypost/track/details/36VJ65064757
```
#### Example: Form-Based Carrier
```
Order 12345 — [item]
Dispatched via Toll on 15 Mar
Consignment: TXY9876543
Expected: 3-5 business days
Track at: https://mytoll.com/
Paste consignment number: TXY9876543
```
### Handling Multiple Parcels
Search broadly:
```
(dispatched OR shipped OR "on its way" OR "tracking number") newer_than:30d
```
Present each parcel as a separate block.
## Carrier Contact Numbers (Australia)
| Carrier | Phone | Hours (AEST/AEDT) |
|---------|-------|-------------------|
| AusPost / StarTrack eParcel | 13 13 18 | Mon-Fri 8am-6pm |
| StarTrack (account customers) | 13 23 45 | Business hours |
| CouriersPlease | 13 00 36 16 | Business hours |
| Toll Priority | 13 15 31 | Mon-Fri 7am-10pm, Sat-Sun 7am-5pm |
| Toll IPEC | 1300 865 547 | Business hours |
| Hunter Express | 02 9780 4099 | Business hours |
| DHL | 13 14 06 | Business hours |
| FedEx / TNT | 13 26 10 | Business hours |
| UPS | 13 26 77 | Business hours |
| Aramex | See aramex.com.au/contact-us | Business hours |
| Sendle | Online only (support form) | — |
| Team Global Express | myteamge.com contact form | — |
## Carrier-Specific Notes
**AusPost / StarTrack**
- URL format: `https://auspost.com.au/mypost/track/details/{TRACKING_NUMBER}` — tracking number goes directly in the path
- Sparse tracking events after Sydney (Lidcombe/Chullora) processing is normal for regional deliveries
- Allow up to 24 hours after dispatch for tracking to appear
- Signature-required parcels go to local post office if undelivered
**Sendle**
- Sendle halted all parcel pick-ups in early 2025 and directed customers to Aramex. Existing Sendle shipments still trackable.
- Deep link: `https://track.sendle.com/tracking?ref={SENDLE_REFERENCE}`
**Toll vs Team Global Express**
- Toll Global Express was sold and rebranded as Team Global Express — different tracking system
- Domestic Toll parcels (IPEC, Priority, Express) still use MyToll
## Tool Flexibility
This skill works with whatever tools are available:
| Tool | What it enables |
|------|----------------|
| Gmail access (any MCP or CLI) | Search dispatch emails for tracking numbers |
| Web scraper (any MCP) | Attempt live status from tracking pages |
| Browser automation (Chrome MCP, Playwright) | Navigate tracking pages for JS-rendered status |
| None of the above | User provides tracking number, skill provides the correct link |